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Häufig gestellte Fragen

  • What is the approximate delivery time when ordering a product?
    Estimated delivery time is 2-7 business days from date of purchase. However, please note that delivery times may vary due to unplanned circumstances beyond our control. If you have any concerns about the delivery of your order, please do not hesitate to contact info.fortuna.ik@gmail.com, we will be happy to help you.
  • What payment cards are accepted?
    We accept all major credit and debit cards including Visa, Mastercard. If you have any questions about payment options, please contact us at info.fortuna.ik@gmail.com for assistance.
  • What is the return policy?
    Our main goal is to ensure that our customers are completely satisfied with their purchase. That's why we offer a return policy within 14 days of receiving your order. If the products you receive are damaged or do not match what you ordered, please contact us immediately. However, please note that the product(s) must be in their original condition and packaging and all associated shipping costs for the return process must be borne by the buyer. To start the return process, please contact info.fortuna.ik@gmail.com and indicate the order number and the reason for the return. We will provide you with instructions on how to proceed with the return process.
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