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Website & online store policy

TERMS OF USE

These terms and conditions determine how to use this website ("fortuna-ik.com"), and by visiting the Website, you agree to abide by these terms. We reserve the right to change these terms and conditions at any time without prior notice, simply by posting the updated terms and conditions on the Website. It is your responsibility to check the Website Terms and Conditions regularly when visiting the Website to ensure that you are familiar with the latest terms and conditions. If you continue to use the Website after the terms and conditions have been updated, it means that you agree to the updated terms and conditions. SIA Fortuna 8, operates as Fortuna-IK at http://www.fortuna-ik.com. You can contact us by sending an email to info.fortuna.ik@gmail.com. IF YOU DO NOT AGREE TO ALL OF THESE LEGAL TERMS, THEN YOUR USE OF THE SERVICES IS OFF AND YOU MUST DISCONTINUE USE IMMEDIATELY.

PRODUCTS, SERVICES & PRICES

All prices are in Euros with value added tax (VAT) included. We are constantly working on our products and services, and therefore all information on the Website is subject to change and is intended for informational purposes only. We are not responsible for any loss or damage that may arise based on any information available on our Website to the extent permitted by applicable law. Due to technological limitations, the colors displayed on the website may not correspond to the actual colors of the products.

PROHIBITED ACTIVITIES

You agree that you will not use the Services:

•          maliciously intended to harm any person or entity or business, including us;

•          posting, uploading or transmitting any content that is illegal, unfriendly, annoying, offensive, discriminatory, hurtful, disrespectful, hateful or offensive to any person or group;

•          spy on or interfere with other users from using and enjoying the Services;

•          post, upload or transmit any content that contains false or incorrect data, including personal data;

•          use the Services for other similar competitive services;

•          post, upload, or transmit any content that contains computer viruses, malware, obscene code, or other code, files, or programs designed to interfere with, destroy, or limit the operation of software or devices;

•          gain unauthorized access to the Services, other users, or other systems or networks connected to the Services;

•          take any action that may injure, suspend or interrupt our Services or exploit them for commercial purposes, including creating competitive services to ours;

•          post, upload or transmit any content that threatens the safety or unwanted attention of third parties or promotes or supports illegal activity, including but not limited to terrorism, drug trafficking, pornography, prostitution, violence or arms trafficking. We reserve the right to immediately delete any content that is illegal, unfriendly, disrespectful, annoying or offensive to any person or group, or that will interfere with our Services or harm other users. We may also take action against you, including, but not limited to, suspension or termination of your account and legal action against you.

PRIVACY POLICY

You, as a user of our Website ("You"), may use our Website for personal, non-commercial purposes.

No portion of the Services and any Content or Marks may be copied, reproduced, aggregated, republished, uploaded, published, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

If you wish to use the Services, Content or Marks in a manner other than as provided in this section or elsewhere in these Legal Terms, please submit your request to the following email: info.fortuna.ik@gmail.com. If we ever grant you permission to post, reproduce or publicly display any part of our Services or Content, you must identify us as the owner of the Services, Content or Marks. and ensure that any copyright or proprietary notice appears or is visible when our Content is posted, reproduced or displayed.

RECEIVING NEWS BY EMAIL

By accepting to receive news to your email address, you consent to Fortuna 8 sending commercial communications, such as product promotions and special offers, to the email address you provide.

COMPLAINTS

SIA Fortuna 8 operates in accordance with the guidelines and laws of the consumer legislation of the Republic of Latvia. Complaints can be submitted in accordance with the applicable regulations.

PURCHASES & PAYMENTS

We accept the following forms of payment.

 

- Visa

- MasterCard

You agree to provide current, complete and accurate purchase and account information for all purchases made through the Services. You further agree to promptly update your account and payment information, including email address, payment method and payment card expiration date, so that we can complete your transactions and contact you as necessary. Sales tax will be added to the purchase price as we deem necessary. We may change prices at any time. All payments must be made in Euro currency.

 

You agree to pay all charges at the then-current prices for your purchases and any applicable shipping charges, and you authorize us to offer the selected payment provider for such amounts when you place your order. We reserve the right to correct any errors or inaccuracies in prices, even if we have already requested or received payment.

RETURN POLICY

General Returns: Our main goal is to ensure that our customers are completely satisfied with their purchase. That's why we offer a return policy within 14 days of receiving your order. If the products you receive are damaged or do not match what you ordered, please contact us immediately. However, please note that the product(s) must be in their original condition and packaging and all associated shipping costs for the return process must be borne by the buyer. To start the return process, please contact info.fortuna.ik@gmail.com and indicate the order number and the reason for the return. We will provide you with instructions on how to proceed with the return process.

Until March 1, 2023:

Changed your mind and want to return or exchange the product? According to the MK of the Republic of Latvia 20.05.2014 to regulations No. 255 "Regulations on distance contracts" You have the right within 14 calendar days after receiving the goods, without giving a reason, to withdraw from the contract and return what you purchased in the online store. Depending on the situation, you have the right to a refund, product replacement, and/or compensation, depending on the situation. When returning the product, please take into account that the product must not be damaged, used and its appearance must not have been significantly changed. If the returned product meets the mentioned requirements, Fortuna 8 SIA will refund the money no later than 14 days after receiving the product return form. The cost of returning the goods is borne by the buyer. We provide a convenient and fast return or exchange of goods •    We provide the opportunity to return or exchange the purchased goods using the platform atgriesana.omniva.lv •    If you want to return or exchange the purchased item, you can do so within 14 days from the day of receipt of the purchase •    The money will be refunded no later than 14 within days, from the moment of submitting the product return form on the portal atgriesana.omniva.lv Types of refund • Transfer to the bank account from which the purchase was made • Transfer to another bank account • Store coupon • Exchange for another product • Transfer to PayPal account What to do? 1. Fill out the product return form on the platform atgriesana.omniva.lv https://atgriesana.omniva.lv/veikali/n-a. 2. After filling out the return form, information will be sent to the phone number and e-mail you specified, with the return code and the following. 3.    Go to the nearest Omniva Parcel, select “Send parcel”→ “Shipment with pre-prepared address card” on the screen, enter the parcel return code and follow the further instructions on the screen. 4. Please note that it is possible to return the product through Parkomat, if the package size of the shipment is not larger than 38 x 64 x 39cm and its maximum weight does not exceed 30kg.

IN ADDITION

Thank you for reading our Legal Terms. We hope you enjoy the Services and our content, and we wish you joy and inspiration while using them!

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